- You can reset your Pandora password at www.pandora.com/account/help (desktop) or use the Pandora app on your mobile.
- Forgot your Pandora email? You have three (3) options for resetting.
- According to federal copyright laws, Pandora personal accounts can’t be used for business.
- You can get Pandora for Business with either a Mood Media or Cloud Cover subscription.
- Never get locked out of Pandora again: Use LastPass to store and protect passwords for all your accounts, business or personal (it’s free to start).
Rocking Pandora’s 2026 Top Ten talent but locked out of your account? Don’t worry: a Pandora password reset isn’t as painful as you think. The step-by-step instructions below should get you back to your music in just a few clicks.
How to reset your Pandora password
To reset on your desktop or laptop
- Head to www.pandora.com/account/help
- Enter your email and click the “Reset Password” button.
- Go to your inbox and look for an email with the subject line “Reset your Pandora password” from account-security@pandora.com
- Click the blue “Reset Password” box in your email. Note: this password reset link will expire in 24 hours, but you can request a new one with one click, right in the same email.
- In the next screen, enter your new password. Confirm it by entering it again. Once finished, click the “Reset Password” button, and you’ll be taken back to your account’s main page.
To reset on iPhone or Android
- To reset your Pandora password on your iPhone or Android, open the Pandora app on your device.
- Click the “Forgot password” link located below the sign in fields.
- Enter your Pandora email address.
- Head to your inbox and find the password reset email from Pandora.
- Follow the instructions to reset your Pandora password.
How to reset your Pandora password without email
Can’t reset your Pandora password because you’ve forgotten or lost access to your email address?
If so, you have three (3) options:
Option #1 Contact Pandora support by filling in a form at help.pandora.com/s/contactsupport
- On the support form, choose “Account and Password” under Topic. Under Subtopic, choose either “Don’t Remember Email” or “Inactive/Changed Email.”
- Next, choose your device and then provide a brief description of your issue. On the next screen, scroll to see if your issue has been addressed in a community post or click “No, Contact Support.”
- You’ll be asked to fill out another form, and this time, you’ll need to provide your contact email address and Pandora account email address (if different from your contact email). You can also attach a file if desired.
- After you’ve finished filling out the form, tap the “Email Us” box.
- On the next screen, you should see your case number (be sure to save this number in LastPass Secure Notes for easy retrieval). You should receive email correspondence from Pandora Support soon.
Option #2 Reach out to Pandora via Facebook or Pandora Support on X.
Option #3 Chat with a Pandora Support team member via live chat.
- To access live chat, head to help.pandora.com/s/contactsupport and tap the live chat icon (smiley face with headphones) at the bottom right corner of your screen.
- Try asking a question about password resets. After you receive an answer from the bot, you’ll be asked, "Did I answer your question?”
- Choose “No, I need more help.”
- The bot will ask, "Would you like to speak with our support team?”
- Choose “Yes” and fill in the form. You’ll have to include an email where you can be contacted, your Pandora account email (if different from your contact email), and your device type.
- Click “Submit.”
- Wait to be connected to a Support agent. And that’s it!
Never get locked out again: Save yourself from Pandora account resets with LastPass
Once you’ve recovered access, there’s a better way to keep that access. It’s called LastPass, and here’s what it does for you:
- Built-in password generator: No more struggling to create “complex” passwords. Our password generator does it for you. And once it’s done, you don’t even need to remember or type it. Our secure autofill does it for you or your team.
- AES-256 encryption: Every credential and its associated URL in your vault is encrypted at rest and in transit. Plus, encryption & decryption happen on your device. LastPass itself never sees your plaintext data. Vault data is further protected with PBKDF2 key derivation using 600,000 iterations (the industry standard).
At LastPass, the security of your data is our highest priority. LastPass has a dedicated TIME (Threat Intelligence, Mitigation, and Escalation) team. With nearly 50 years of combined experience, our researchers monitor active threats and work directly with LastPass engineering and security teams to protect your data.
See how our new, purpose-built, highly secure infrastructure compares with 1Password. If you’re doing business today, learn how you can get regular key rotation and vault re-encryption to keep the vaults of your federated users safe. It’s like changing the locks periodically on your front door to ensure only you have access.
Is your Pandora password saved in your browser?
If so, that’s a risk.
In September 2025, LastPass TIME researchers Alex Cox, Mike Kosak, and Stephanie Schneider identified and publicly disclosed an Atomic infostealer campaign targeting macOS users.
Atomic and similar infostealers don't need your password.
They harvest session cookies and browser-stored credentials directly from your device. If your Pandora login (or any other account) is saved in Chrome or Safari rather than an encrypted vault, a successful infostealer infection means an attacker can get access before you know anything is wrong.
A dedicated vault keeps your credentials encrypted and out of the browser's reach. Try LastPass for free, no credit card needed.
- Advanced multi-factor authentication: With LastPass, you get powerful MFA options. Unlock them today with a free trial of LastPass Premium (for individuals) or Business Max (for organizations).
No credit card is required for registration because we want you to see how much easier your life becomes when you stop relying on password resets to regain access. Whether you have a Pandora personal or business account, LastPass never stops working to ensure secure access for all your online accounts.
Will Pandora ever go passwordless?Possibly. Passkeys, the authentication standard backed by Apple, Google, and Microsoft, are replacing passwords for a growing number of consumer apps. Rather than a username and password, passkeys use a cryptographic key pair stored on your device. You authenticate with your face or fingerprint. There's nothing to steal, no resets to do, and no weak passwords to crack. While Pandora hasn’t yet announced passkey support, the direction of the industry is clear. When apps you use do move to passkeys, LastPass stores them. Your vault becomes the single place you manage both passwords and passkeys, so switching to passwordless on any app requires no change to how you access your login info.
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Sources
community.pandora.com/t5/Account/How-to-reset-your-password/td-p/16559
https://www.siriusxmmedia.com/insights/pandora-celebrating-20-years-of-music-and-innovation
https://help.pandora.com/s/article/Restore-your-Pandora-Subscription-1519949304449
https://pandora.moodmedia.com/learn-more/music-licensing
https://cloudcovermusic.com/music-for-business/stream-pandora
