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- You can reset your Pandora password at www.pandora.com/account/help (desktop) or use the Pandora app on your mobile.
- Forgot your Pandora email? You have three (3) options for resetting.
- According to federal copyright laws, Pandora personal accounts can’t be used for business.
- You can get Pandora for Business with either a Mood Media or Cloud Cover subscription.
- Never get locked out of Pandora again: Use LastPass to store and protect passwords for all your accounts, business or personal (it’s free to start).
Rocking Pandora’s 25th anniversary but locked out of your own account? Don’t worry: a Pandora password reset isn’t as painful as you think. The step-by-step instructions below should get you back to your music in just a few clicks.
How to reset Pandora password
To reset on your desktop or laptop
- Head to www.pandora.com/account/help
- Enter your email and click the “Reset Password” button.
- Go to your inbox and look for an email with the subject line “Reset your Pandora password” from account-security@pandora.com
- Click the blue “Reset Password” box in your email. Note: this password reset link will expire in 24 hours, but you can request a new one with one click, right in the same email.
- In the next screen, enter your new password. Confirm it by entering it again. Once finished, click the “Reset Password” button, and you’ll be taken back to your account’s main page.
To reset on iPhone or Android
- To reset your Pandora password on your iPhone or Android, open the Pandora app.
- Click the “Forgot password” link located below the sign in fields.
- Enter your Pandora email address.
- Head to your inbox and find the password reset email from Pandora.
- Follow the instructions to reset your Pandora password.
How to reset Pandora password without email
Can’t reset your Pandora password because you’ve forgotten or lost access to your email address?
If so, you have three (3) options:
Option #1 Contact Pandora support by filling in a form at help.pandora.com/s/contactsupport
- On the support form, choose “Account and Password” under Topic. Under Subtopic, choose either “Don’t Remember Email” or “Inactive/Changed Email.”
- Next, choose your device and then provide a brief description of your issue. On the next screen, scroll to see if your issue has been addressed in a community post or click “No, Contact Support.”
- You’ll be asked to fill out another form, and this time, you’ll need to provide your contact email address and Pandora account email address (if different from your contact email). You can also attach a file if desired.
- After you’ve finished filling out the form, tap the “Email Us” box.
- On the next screen, you should see your case number (be sure to save this number in LastPass Notes for easy retrieval). You should receive email correspondence from Pandora Support soon.
Option #2 Reach out to Pandora via Facebook or Pandora Support on X.
Option #3 Chat with a Pandora Support team member via live chat.
- To access live chat, head to help.pandora.com/s/contactsupport and tap the live chat icon (smiley face with headphones) at the bottom right corner of your screen.
- Try asking a question about password resets. After you receive an answer from the bot, you’ll be asked, "Did I answer your question?”
- Choose “No, I need more help.”
- The bot will ask, "Would you like to speak with our support team?”
- Choose “Yes” and fill in the form. You’ll have to include an email where you can be contacted, your Pandora account email (if different from your contact email), and your device type.
- Click “Submit.”
- Wait to be connected to a Support agent. And that’s it!
Never get locked out again: Save yourself from Pandora account resets with LastPass
Once you’ve recovered access, there’s a better way to keep that access. It’s called LastPass, and here’s what it does for you:
- Built-in password generator: Never rack your brain to create a “complex” password again. Our password generator does it for you. And once it’s done, you don’t even need to remember or type it. Our secure autofill does it for you.
- AES-256 encryption: This is military-grade protection, the same one used by the NSA, federal agencies, and the military to protect Top Secret data. With LastPass, every login credential and URL associated with those credentials is encrypted. This means attackers will only see gibberish if they even manage to break in.
At LastPass, the security of your data is our highest priority. Whenever there’s a potential breach, our dedicated TIME (Threat Intelligence, Mitigation, and Escalation) team (with nearly 50 years of intelligence experience) immediately investigates and works round the clock to address and contain issues.
This can be seen in the recent September 2025 Atomic infostealer campaign targeting macOS users, where our security researchers Alex Cox, Mike Kosak, and Stephanie Schneider were at the forefront of efforts to warn the public about malware-laced programs masquerading as legitimate tools. This swift response is part of our ongoing commitment to keeping your information safe.
See how our new, purpose-built, highly secure infrastructure compares with 1Password. If you’re doing business today, learn how you can get regular key rotation and vault re-encryption to keep the vaults of your federated users safe. It’s like changing the locks periodically on your front door to ensure only you have access.
- Advanced multi-factor authentication: With LastPass, you get powerful MFA options. Unlock them today with a free trial of LastPass Premium (for individuals) or Business Max (for organizations).
No credit card is required for registration because we want you to see how much easier your life becomes when you stop relying on password resets to regain access. Whether you have a Pandora personal or business account, LastPass never stops working to ensure secure access for all your online accounts.
I have been using LastPass for the last two and a half years, daily, and this is the most reliable password manager I have used to date... Over the last two and a half years of my experience, I have never seen LastPass being down or having any kind of issue while being implemented...In fact, in my organization, it is mandatory to use LastPass as it is the most secure and most trusted platform. We even use LastPass for generating passwords... Sources
community.pandora.com/t5/Account/How-to-reset-your-password/td-p/16559
https://www.siriusxmmedia.com/insights/pandora-celebrating-20-years-of-music-and-innovation
https://help.pandora.com/s/article/Restore-your-Pandora-Subscription-1519949304449
https://pandora.moodmedia.com/learn-more/music-licensing
https://cloudcovermusic.com/music-for-business/stream-pandora
https://cloudcovermusic.com/select-a-plan
FAQs: How to reset Pandora password
Yes, you can play Pandora in your business.
However, you can’t use a personal Pandora account for business. Personal accounts are designed for non-commercial use only. According to federal copyright law, you must obtain the proper licensing rights to play music in a commercial setting.
To play Pandora in your business legally, you can use Pandora Business, which has partnered with licensed providers like Mood Media and Cloud Cover.
Did you accidentally transfer your Pandora subscription? This can happen if you and someone else have different Pandora accounts but use:
- The same Apple ID on your iOS devices, or
- The same Google Play account on your Android devices
A subscription purchased with a particular Apple ID or Google Play account can only be applied to one Pandora account at a time.
To reactivate or restore your Pandora subscription on iOS:
- Open the Pandora app and go to your Profile.
- Tap on the Settings gear icon at the top right corner of your screen and select Upgrade.
- Next, select Retrieve Your Subscription.
- Enter your Apple ID password.
To reactivate or restore your Pandora subscription on Android:
- Open the Pandora app and go to your Profile.
- Tap on the Settings gear icon at the top right corner of your screen and select Upgrade.
- Next, select Retrieve Your Subscription.
- Follow any additional prompts to confirm this action.
To reset your Pandora for Business password, head to https://pandora.moodmedia.com/customer/account/forgotpassword/
Enter your email address to receive a password reset link.
You can get a Pandora for Business account at pandora.moodmedia.com/get-pandora-for-business or https://cloudcovermusic.com/select-a-plan
At Mood Media, a Pandora Business subscription is currently $23.96/month on a yearly payment plan. Yearly subscriptions also come with a free music player ($99) value. For a monthly plan, it’s $29.95/month and 50% off for a music player.
Meanwhile, a Cloud Cover Pandora for Business account offers three (3) subscription tiers:
- Music – for businesses that want music without ads
- Manage – everything in Music, plus multi-location dashboard, real-time monitoring, and remote control
- Messaging - everything in Manage, plus the ability to integrate messaging between songs
Playing even one unauthorized song can lead to penalties between $750 and $30,000. One New Jersey restaurant incurred a fine of $20,000 for playing songs without a license. Meanwhile, an Ohio venue had to pay $1.5 million in fines because it allowed a cover band to perform unlicensed music.
Subscribe & Save 20% off Premium or Families plans
By subscribing, you agree to receive marketing communications regarding industry news and research, educational resources, and LastPass products and services. The processing of your personal data in accordance with the LastPass Privacy Policy. You can unsubscribe from marketing communications at any time.
