With over 260 million subscribers worldwide, Netflix is the biggest streaming service in the world, with more minutes watched than YouTube and Hulu. Whether you’re been binge-watching Avatar: The Last Airbender (again) or any of the platform’s 3,500 Original movies, you value easy access to your account.
But what happens when unauthorized users hijack your account – and lock YOU out? Below, we share the first thing you must do to begin reclaiming your account, how to change your Netflix password to a more robust one, and our best tips for keeping hackers out.
Step-by-Step Guide to Change Netflix Account Password
On Web Browser with Email or SMS Text
First, let’s talk about how you can change your Netflix password if you still have access to your account:
- Navigate to the Netflix website login page to sign in or try the password reset page at https://www.netflix.com/LoginHelp
- From the Netflix website login page: Head to Account > Membership & Billing > Change Password” to change your password.
- From the password reset page: You can reset via email or text. For email, select “Email,” enter your current email, and tap “Email Me.” Go to your inbox and click on the “Reset Password” button to be signed in immediately. Once signed in, create your new password.
- To reset by text message, choose “Text Message (SMS),” enter your phone number, and tap “Text Me.” You’ll get a verification code to reset your password.
On Android and iOS Devices/iPhone
- Launch the Netflix mobile app on your mobile device.
- Click “Sign In” at the top right corner. For both Android and iPhone, head to Account > Membership & Billing > Change Password. Enter your current Netflix password and then your new Netflix password twice. Click “Save.”
- Note that on iPhone, you’ll be redirected to your mobile browser to complete the password change process.
- When finished, always check the box for “Sign out of all devices” or “Require all devices to sign in again with new password.” This protects your account against unauthorized access.
- BUT, if you can’t sign in with either your phone number or password, tap “Forgot Password?” and then “I don’t remember my email or phone.”
- Enter your first name, last name, and then the credit or debit card number on file.
- Click “Find Account.” Netflix will send a password reset link to the email on record. If you don’t recognize the email address listed, your account may have been hijacked. If so, read on for the first (and most important) action you must take to recover your Netflix account.
Did Someone Hack Your Netflix Account and Change Your Netflix Password?
If you find yourself locked out of your account because someone changed your email and phone number, reach out to Netflix support without delay:
- Navigate to the official Netflix Help Center and click the “Contact Us” button at the bottom of the page.
- Describe your issue in one sentence, such as “My account has been hacked, and I’m locked out.”
- Click the arrow to the right, and on the next screen, scroll down to call Netflix or chat with a support agent. Wait times will be listed for both chat and phone support.
- You can also launch the Netflix app, click on the menu icon (three horizontal stripes), and select “Contact Us.” You’ll see an option to “Call Us” or “Start (a) Live Chat.”
Next, contact your financial institution to reverse any unauthorized charges and cancel all credit or debit cards linked to your Netflix account. Once you’ve recovered access and changed the password, be sure to sign out all devices connected to your account.
Then sign in again with your new password. Currently, this is the best way to keep your account secure.
Let LastPass Remember Your Passwords for You
According to the 2024 ITRC Consumer and Business Impact report, there’s been a frightening increase in data breaches: 49% of general consumers are repeat victims, while 81% received at least one breach notice in 2024.
So, what’s a Netflix fan to do? Here are two easy ways to keep your streaming services safe:
- Create a strong password with a robust password generator
- Store your password in a password manager like LastPass
Outside of Netflix, how do you keep track of your login credentials? Managing passwords can be time-consuming and frustrating. Password fatigue is real.
At LastPass, we’re all about protecting what matters to you. Our state-of-the-art infrastructure gives you the security, privacy, and accessibility you need.
And with a personal password vault, all your passwords and sensitive data are kept safe – giving you peace of mind as you watch your favorite shows on Netflix .
FAQ: Netflix Account and Password Management
Can Someone Else Change My Netflix Password?
Yes, someone else can change your Netflix password if they have access to your login credentials.
To secure your account, use an industry-leading password generator to create strong passwords and enable two-factor authentication on any email accounts linked to Netflix. This prevents unauthorized users from using your email address to receive password reset links.
As of 2024, Netflix doesn’t offer standard 2FA; however, it will ask for a one-time code for device verification (sent to a registered email or phone number) if it detects unusual logins from unrecognized devices.
How Do I Update My Netflix Account Information like Payment Methods?
You can update your Netflix account information like email address, payment methods, password, and phone number in your Netflix account settings.
To update payment methods, head to Account > Membership & Billing > Manage Payment Info. You can update credit card or debit card numbers by clicking the “Update” button or select + Add Payment Method for backup payment methods. You’ll see the Preferred badge next to your default payment method.
What If I Forgot My Current Netflix Password?
If you forgot your current Netflix password, your best bet is to perform a password reset. You can either reset your password using email or SMS verification code.
