Service Interruption Update
On Wednesday afternoon, we observed an increase in latency in one of our datacenters. This was tracked to I/O spikes on one of our databases. We started seeing drive errors and began replacing the affected drives. During this same period, several other servers went down at once and one did not recover. We suspect this was due to a brief power issue but are continuing to investigate. We immediately remediated the issues and estimate that the ultimate connectivity impact was to the web-based features of our service for approximately 25% of our users.
Although these circumstances were unusual, we are actively taking steps to further increase our resiliency moving forward. As always, our customers are our first priority and we apologize for any inconvenience this downtime may have caused.
On Wednesday, May 27th, LastPass experienced some intermittent connectivity issues on LastPass.com. As of 4:21pm EST, all users have full access to their LastPass accounts online.
Remember, you always have access to your locally stored vault via your extension or mobile app in offline mode.
We will report back as soon as possible as to the reason for the outage. We appreciate your patience and apologize for any inconvenience.