Sep 4, 2013

Using Google Authenticator on iOS? Avoid Lockout with These Steps

An update for Google Authenticator was released today that wiped stored tokens tied to online accounts. Google Authenticator users then ran into issues logging in to their sites and services since the token was no longer recognized.

Google pulled the app from the Apple app store, and to the best of our knowledge it only affected the iOS app. Google has indicated they are working on another update with a fix for the bug.

In the meantime, LastPass users who did update may run into authentication with their LastPass account.

If you updated the app and are still logged into LastPass on one of your desktop browsers, go to the LastPass Icon and launch your LastPass Vault. Then open the Settings menu on the left, select the Multifactor Options tab, and toggle to Google Authenticator. Click the option to display the QR code, and scan the QR code again, then click 'update' to save your changes.

If you updated the app and are not currently logged into LastPass on your desktop browsers, you'll need to initiate the disabling process when you next login. On the Google Authenticator prompt select the "disable" option, and an email will be sent to either your LastPass account email address or to the security email address you set up with your account. From the email you can click the "disable" link and you will not see the Google Authenticator prompt when you return to LastPass to login. You can then launch your Vault, click the Settings menu, go to the Multifactor Options tab and toggle to Google Authenticator, then scan the QR code and re-enable Google Authenticator.

For any LastPass users who run into trouble, please reach out to our support team directly here: https://lastpass.com/supportticket.php and we will investigate with you.