Jul 1, 2013

What To Do If You Lose Your Mobile Device

There's no arguing that our smartphones are our lifelines - they're our Rolodex, our photo albums, our windows to the digital world. Losing your smartphone isn't just an inconvenience, it could put your personal information at risk. We've compiled some tips to protect your smartphone in general, and actions you can take as a LastPass user in particular.

Get Proactive

Before you're ever put in the position of losing your phone, we recommend taking the time to use good security practices, now:
  • Put in a password or pin code prompt. This is typically available in the settings for your smartphone. Remember, alphanumeric passwords are better - and ensure the time for reprompt is no more than a few minutes, if not immediate.
  • Keep your apps up to date. Updates to apps can contain important security updates - don't delay in approving them.
  • Know the apps you're downloading. If you're not sure about the maker of an app, do your research. Don't share your personal information with apps that you can't verify.
  • Enable a device recovery service. This will help you track your device should you lose it, and may help you catch the person responsible if a device is stolen. Lifehacker recommends Prey.
  • Set pin code reprompts and autologoff settings in your LastPass apps. These can be found in the Preferences menu of our mobile apps, and will ensure someone cannot easily access your stored LastPass data.
  • Use multifactor authentication. Even if you've set your mobile device as "trusted" in your LastPass settings, you can easily revoke access later if needed.
  • Back up your data. Ensure you've synced your contacts, photos, and other information so that you have copies of it should your device break or be lost.
  • Store sensitive data in LastPass secure notes, not in an unprotected notes app. If you need to record sensitive information on the go, just add a note to LastPass, where you can easily access it, but where the data is protected by a master password, and your pin codes prompts.

Recovering From the Lost Phone 

Time is critical when recovering from a lost or stolen device. The sooner you can take action, the better you can protect your data and perhaps even recover your device.
  • Activate your lost phone features. If you enabled Find My iPhone, Prey, or another similar service, follow their steps to active the lost device features.
  • Update passwords. Update the passwords for Gmail, Facebook, and other services whose accounts are syncing to apps on your mobile device. Once you update the password, they cannot be synced, or even used in some cases, without re-authenticating with the new password.
  • Kill active sessions. In LastPass, open the LastPass browser icon menu, and in the Tools sub-menu select the "other sessions" option. This page will show any active sessions for your account. Kill all sessions that are not in use.
  • Remotely wipe data. If you are using iCloud, Google Sync, or another service that allows you to remotely wipe data, you should do so after ensuring you've backed up all data possible.
What are tips or strategies that you've used, or that you recommend? Share with us in the comments below!

Have a question you'd like to see answered by the LastPass team in a blog post? Let us know in comments or send us a note at marketing[at]lastpass.com. If we choose your question, you'll get a Tshirt!


  1. Can you please add an "auto-logout" setting to the LastPass app for Dolphin Browser? That would make it an actual, functional tool in my life.

    1. Agreed. The LastPass app has a pin-code setting, but the Firefox and Dolphin plugins do not.

  2. More importantly, what do you do when you lose Google Authenticator along with your phone? I tried the 'click here to turn off two-factor authentication' link but no email is ever received.

    Two support emails later, still no response. Pretty unhappy at the moment.

  3. Hi friends, this is very critical if anyone asks for your email id on internet just make fake email ID and give him fake email id and you will receive all email on your real email ID just use this for this get anonymous email

  4. I use Lastpass premium on my HTC One X before it is stolen :( and I am afraid the man who stole my phone use my passwords

  5. the IMEI number of your mobile should be recorded and kept safe...as developers develop, apps that can locate your lost device will become default..at least I hope.

  6. How are you acquiring app installs for your app? When asked the same question most candidates answer was simply: Facebook...

    With that in mind, it's important to stay up to date with the latest trends in Facebook Ad Units.
    easy mobile apps

  7. I had my phone on the floor next to my bed and it was lost I looked under my bed and everywhere in my house but I can’t find it and I’m not insured and its out of charge

  8. Set pin code reprompts and autologoff settings in your LastPass apps. These can be found in the Preferences menu of our mobile apps, and will ensure someone cannot easily access your stored LastPass data.

  9. Hey friends I have a very unique and cool idea for Your Business. It helps you to Promote your Business. Make an app for all android and iphones ,we have very unique and interesting app ideas. This app helps you for booking ,showing something and avail offers to the customers. check this for more ideas https://apphinge.com/ .You can make your app in just 3 steps at very cheap rates.

  10. Thanks for excellent blog.I'm happy to find useful blog share in my friends. THANK YOUbrandblusser

  11. I have no words to appreciate this post ..... I'm really impressed with this post .... the person who created this post was a big thank you man .. for sharing with us.

  12. Its wonderful blog really very nice site and blog facility.every title is very nice and very fatastic concept. Thanks for sharing the information.

  13. Nice information, valuable and excellent design, as share good stuff with good ideas and concepts, lots of great information and inspiration, both of which I need, thanks to offer such a helpful information here.

  14. A mind blowing article is provided here. And it is written with great skill and the words directly explain the thought of author. Mindfulness